Refund Policy

Our Commitment to You

At travenqiosta, we understand that enrolling in financial education programs represents a significant investment in your future. Our refund policy has been designed to provide you with confidence in your educational journey while maintaining the quality and integrity of our progress measurement techniques programs.

We believe in transparency and fairness. This policy outlines exactly when and how refunds are processed, ensuring you have complete clarity about your options from the moment you enroll.

Eligibility Criteria

Refund eligibility depends on several factors including timing, program type, and circumstances. Here's what qualifies for our refund consideration:

• Requests submitted within 14 days of initial program enrollment
• Less than 25% of course materials accessed or downloaded
• No completion certificates issued or progress milestones achieved
• Technical issues preventing access that cannot be resolved within 7 business days
• Medical or emergency situations with appropriate documentation
• Program cancellation or significant changes made by travenqiosta

Refund Process Timeline

Payment Methods & Processing Times

Refund processing times vary based on how you originally paid for your program:

• Credit Cards: 5-10 business days after approval
• Debit Cards: 7-14 business days after approval
• PayPal: 3-5 business days after approval
• Bank Transfers: 10-15 business days after approval
• Corporate/Institutional Payments: 15-21 business days after approval

International transactions may require additional processing time due to banking regulations and currency conversion requirements.

Special Circumstances

We recognize that unexpected situations can impact your ability to complete programs. Here's how we handle specific scenarios:

Technical Difficulties: If persistent technical issues prevent access to your program materials, we'll first attempt resolution through our support team. If issues remain unresolved after 7 business days, full refunds are available.

Program Changes: Should travenqiosta make significant modifications to program content, structure, or delivery methods, enrolled students may request full refunds within 30 days of notification.

Duplicate Enrollments: Accidental duplicate purchases are eligible for immediate full refunds when reported within 30 days.

Non-Refundable Items

Certain services and products cannot be refunded due to their nature:

• Completed programs where certificates have been issued
• Downloaded course materials and resources after 14-day period
• One-on-one coaching sessions that have already occurred
• Physical materials that have been shipped and delivered
• Third-party certification fees and examination costs
• Custom or personalized program development

Partial Refunds

In some cases, partial refunds may be appropriate based on program usage and circumstances:

25-50% program completion: 50% refund may be available for compelling circumstances such as job relocation or family emergencies.

50-75% program completion: 25% refund may be considered for exceptional situations with appropriate documentation.

Over 75% completion: Refunds are generally not available, but we may offer credit toward future programs.

How to Request a Refund

Ready to submit a refund request? Here's what you need to know:

Required Information: Your full name, email address associated with your account, program name, enrollment date, and detailed reason for the refund request.

Supporting Documentation: Depending on your situation, you may need to provide medical records, employment documentation, or technical issue screenshots.

Submission Method: All refund requests must be submitted through our official refund request form or by contacting our student support team directly.